Tech Transformations with Cowabunga! Computers

This case study describes a security investigation by Cowabunga Computers that began as a routine request to fix OneDrive synchronization failures for a small business. Upon inspecting the Microsoft 365 administration portal, technicians discovered unrecognized user accounts that were incurring fraudulent licensing fees and indicating a potential cybersecurity breach. The IT team secured the environment by disabling the intruders, resetting credentials, and repairing broken two-factor authentication settings. They ultimately resolved the original syncing issue by purging corrupt Windows credentials that were preventing proper logins. This report emphasizes the importance for organizations to audit their user lists frequently to prevent unauthorized access and financial loss.